In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. Jablonowski highlighted the importance of adapting training methods to meet diverse learning preferences. For service writers, training includes a blend of theory and practical role-play exercises to address common customer concerns such as time, cost, and decision-making. Technicians, on the other hand, benefit from a more hands-on approach, allowing them to engage directly with the mechanical aspects of their work. This dual approach ensures that both groups are equipped to meet the demands of their roles effectively.
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