In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. Jablonowski highlighted the importance of adapting training methods to meet diverse learning preferences. For service writers, training includes a blend of theory and practical role-play exercises to address common customer concerns such as time, cost, and decision-making. Technicians, on the other hand, benefit from a more hands-on approach, allowing them to engage directly with the mechanical aspects of their work. This dual approach ensures that both groups are equipped to meet the demands of their roles effectively.
The past five years have seen significant changes in the automotive industry, driven by the pandemic, supply chain issues, and rapid technological advancements. Jablonowski noted that training requirements have increased substantially, necessitating an expansion of the training team and continuous updates to training content. The introduction of new vehicle technologies, such as electric vehicles (EVs) and advanced driver-assistance systems (ADAS), has added to the complexity of training. Garage Gurus has responded by constantly updating their courses and maintaining open communication with trainers to ensure the curriculum remains current. For those interested in learning more about the training opportunities available, Jablonowski recommends visiting the Garage Gurus website or speaking with local sales representatives. This proactive approach to training ensures that automotive professionals are well-prepared to meet the challenges of a rapidly evolving industry.
This video is part of the Group Training Academy.
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